Reference

monet 11 Privacy Policy, Clearly Set Out

monet 11 Privacy Policy explains what we collect when you create an account, verify your phone, use DANA or QRIS, and open the lobby from a mobile device.

Account dataWallet recordsDevice signalsCookie choices

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Open Your Data Details Before Access

monet 11 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy applies from the account step where you provide contact details and complete phone verification. We record information needed to match your account with activity such as a DANA deposit, a QRIS scan, an OVO or GoPay wallet status, a bank transfer, or a

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virtual account reference. These records help us identify the correct transaction and investigate a stalled payment without asking you to repeat the same details. We also receive technical signals from the browser or phone used to reach the lobby, such as session data, security events and
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basic device settings. Where local law permits, we use this information for account protection, service operation and legal requests. Where access or eligibility is discussed, it depends on local law. The policy also explains retention, cookies, disclosures and the route for requesting correction or deletion.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT THE DESK

Check Privacy Questions Through Account Support

A clear support route matters when you want to ask about a record, correct a phone number, or understand why a wallet reference appears in your account history. Start from the account support path and include the email or phone attached to your monet 11 account, plus the relevant payment reference if your question concerns DANA, OVO, GoPay or QRIS. We use those details to locate the right record without requesting your full wallet credentials.

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Account privacy request

Use the support path linked to your account when you want to ask what personal data we hold or request a correction. Include your registered phone number so we can distinguish your request from another account without asking for a wallet password.

Wallet record question

For a DANA, OVO, GoPay or QRIS question, send the payment reference and approximate transaction date through account support. We can check the matching record while keeping your PIN, one-time code and complete wallet login details out of the request.

Security concern

If you notice an unfamiliar sign-in or device session, contact support through the account route and change your password before sharing further details. We may ask for account identifiers to confirm ownership, but we do not ask for your wallet PIN.

HANDLING YOUR RECORDS

Browse How We Handle Account Data

Privacy work follows the same account path you use to reach the lobby: registration, phone verification, wallet activity and device access.

Account creation

When you open an account, we handle the contact details and phone number needed to create your profile and complete phone verification. We use these details to connect your requests, sign-in events and account support messages to the correct account.

Payment references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account transaction can create a reference in your account record. We use that reference to reconcile status and support questions, while your wallet PIN and one-time code should remain private.

Device and session data

Opening the lobby on a phone, tablet or desktop can generate session and device signals, including browser details and security events. These signals help us keep a verified session active and investigate unusual access without reading unrelated files on your device.

Cookies and choices

Cookies can retain a session choice or help us understand whether a policy page loads correctly. You can adjust cookie controls in your browser, though blocking some cookies may affect sign-in continuity or the way your account pages remember a selection.

Retention and deletion

We retain records for as long as needed for the stated account, security, support or legal purpose, then assess whether they can be removed. A deletion request may be limited where a transaction record must be kept for a lawful reason.

Change requests

Ask through account support if your phone number, contact detail or other account data needs correction. We may verify ownership before making a change, and we will explain the next step if a request needs more detail or cannot be completed.

Find Answers About Privacy Policy

These Privacy Policy answers focus on the account actions you are most likely to take from Indonesia, including phone verification, wallet records, mobile sessions and requests for access or correction. We keep the route practical: check the policy, use account support, and provide only the identifiers needed to locate your record. Access or eligibility depends on local law.

The monet 11 Privacy Policy covers account details, phone verification, payment references, device and session signals, cookies, retention, disclosures and requests about your data. It applies when you create an account, sign in, use DANA or QRIS, or contact account support about a record.

We use your phone number to create and identify your account and to complete the phone verification step before account access. It also helps support locate the correct profile when you ask for correction or raise a question about a DANA, OVO or GoPay reference.

Yes. The Privacy Policy covers references connected with DANA and QRIS activity, as well as OVO, GoPay, bank transfer and virtual account records. We use those references to match payment status and answer support questions; do not send us your wallet PIN or one-time code.

We may handle basic browser, device and session signals created when you open account pages or the lobby, along with security events linked to sign-in. This supports session continuity and unusual-access checks. We do not need unrelated files, photos or messages from your phone.

Use the account support path and state whether you want access to a record or correction of details such as your phone number. Include the registered contact detail and a clear request. We may verify account ownership before responding or changing the record.

We keep account, support, security and transaction records only for the period needed for their stated purpose or a lawful requirement. When that purpose ends, we assess deletion or de-identification. Some payment references may remain longer when a legal or dispute-handling need applies.

Yes. Our Privacy Policy explains cookies used for session choices and page operation. You can manage them through your browser settings. If you block necessary cookies, sign-in continuity or saved selections may not work as expected, but your browser remains the place to change those controls.

monet 11 Privacy Policy, Clearly Set Out

Check Privacy Questions Through Account Support

Account privacy request

Wallet record question

Security concern

Browse How We Handle Account Data

Account creation

Payment references

Device and session data

Cookies and choices

Retention and deletion

Change requests

Find Answers About Privacy Policy

01 What does the monet 11 Privacy Policy cover?

02 Why does monet 11 need my phone number?

03 Does the Privacy Policy cover DANA and QRIS records?

04 What device data can monet 11 see on my phone?

05 How can I request a copy or correction of my data?

06 How long does monet 11 keep my account data?

07 Can I ask about cookies in the Privacy Policy?

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